WARRANTY COMPLAINTS RETURNS
​1. In any case, all products are covered by the seller's 12-month warranty. 2. The Buyer has the right to file a complaint regarding quality or quantity defects or a breach of the substance of the product on the day of receipt of the goods, to the e-mail address: art.voglio@gmail.com The manufacturer is liable under the warranty if a hidden physical defect is found before the expiry of 2 (2) ( two) years from the date the product was released to the Buyer. 3. The Seller hereby excludes liability under the warranty for physical and legal defects of the product in relation to persons running a business (entrepreneurs). The responsibility of the Seller and the Producer under the warranty is also excluded if the Buyer has repaired the goods without the prior written consent of the Seller. 4. Complaints concerning: product quality, aesthetics, dimensions will be considered with the exception of the features indicated below and indicated in the Product and Warranty Cards. Architectural concrete is a material that is inherently variable in its aesthetic features, and all streaks, voids and their heterogeneity, as well as variability of arrangement are typical for the material and emphasize its character. The products may show variations and dimensional deviations in accordance with the parameters specified in the warranty conditions. Individual production batches due to: differences in weather conditions, including storage by the customer, differences in the aggregates or products used for production, may show variability in aesthetic / visual values, as well as voids at the edges or corners. 5. Each time an element of the guarantee is the proof of purchase of the goods. 6. Until the complaint is finally considered, the Buyer is obliged to store the goods under complaint in a proper manner, preventing its possible damage or the occurrence of shortages. 7. If, due to a physical defect of the goods, the Buyer withdraws from the contract regarding the implementation of his order or he requests the delivery of a defect-free goods instead of the defective goods, he may not return the goods without the prior written consent of the Seller. 8. The amount of claims under the complaint may not exceed the value of the goods subject to the complaint. 9. The complaint submitted by the Buyer does not withhold the payment due to the Seller for the product. The commencement of the complaint procedure shall not constitute grounds for the Buyer to withdraw or terminate the contract. 10. The seller is not responsible for matters related to the improper use of the purchased material. The risk of destination and use of the goods covered by the contract lies solely with the Buyer. Any and all information provided in this regard by the Seller is polite and may not be treated as a basis for a specific application. 11. In the event of an unjustified complaint or damage to the goods due to the fault of the user, all costs arising from the unjustified complaint are covered by the Customer. 12. Within 14 days of the delivery of the ordered goods, the customer has the right to return it without giving any reason, in accordance with the provisions of Art. 30 of the Act on consumer rights of 30 May 2014 (Journal of Laws 2004.827) By submitting a relevant written declaration to the seller. (Attachment no. 1) 13. In the event of withdrawal from the contract without giving any reason, the Customer is obliged to return the item by sending it to the address Voglio ul. Krakowska 60, 43-300 Bielsko Biała, at its own expense. 14. The possibility of withdrawing from the contract and returning the goods without giving a reason does not apply to non-prefabricated items, manufactured to a special order, according to the customer's specifications or to satisfy his individual needs in accordance with the provisions of art. 38 section 3 of the Act on consumer rights of 30 May 2014 (Journal of Laws 2004.827). 15. In the event of withdrawal from the contract, the cash refund is made within 14 working days from the moment we receive the undamaged return shipment, in the form of cash or a transfer to the bank account indicated by the Customer. 16. Upon receipt of the parcel, the customer is obliged to check whether the ordered product has not been damaged in transport. If the package of the package shows signs of damage or if the seals (tapes) are broken, do not accept the package. Checking the contents of the parcel upon delivery is a necessary condition for considering any claims of the Customer for loss or damage to the parcel during transport, then a damage report should be drawn up in the presence of the courier and the seller should be contacted as soon as possible to clarify the matter. 17. All claims for damage to the parcel are accepted only with the attached damage report drawn up with the courier of the courier company delivering the parcel. The preparation of a report on the following days does not guarantee that the complaint will be recognized. Acceptance of the shipment without reservations results in the expiry of claims for damage to the goods! (Art. 76 of the Transport Law). In the case of later found mechanical damage, scratches, dents, etc., the shop is not responsible. 18. Pursuant to Art. 34 sec. 4, the Customer will be responsible for reducing the value of the item, which will occur as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
ONLINE STORE REGULATIONS
The online store at www.voglio.pl is run by Paulina Lenartowicz based in Bielsko Biała 43-300 at ul. Cieszyńska 50/9, NIP 9372649227, e-mail: art.voglio@gmail.com phone number: +48791289599 or +48695056835 GENERAL INFORMATION: 1. The voglio.pl online store sells goods to customers who are natural or legal persons and entities not having legal personality. 2. All prices given in the offer sent to the Client are gross prices, expressed in Polish zlotys (PLN). The given prices also do not include the costs of delivery of the ordered goods. 3. The sales document for the goods is a VAT invoice. DESCRIPTION AND PHOTOS OF PRODUCTS: 1. Any information about the goods, other information or advertising materials, as well as information contained on the website www.voglio.pl, addressed to recipients and potential customers, do not constitute an offer within the meaning of the law, they are only an invitation to negotiate . 2. The photos of the products are only demonstrative and may be different from the real look of the products. However, this never changes their properties. 3. Information about products is not information about their availability. § 1 ORDERS: 1. Orders in the store can be placed via the website voglio.pl 2. The condition of the contract is the correct completion of the order form specifying the exact specification of the product, including in particular: a) product type, b) its colors c) surface finish . 3. The moment of concluding the sales contract is the moment of confirming the purchase on the website www.voglio.pl and making the payment. 4. The condition of the contract is to provide full data from the order form, ie name, surname, data necessary to issue an invoice, delivery address or information about its receipt, e-mail address and telephone number, enabling verification of the accuracy of the order. 5. Orders can be placed 24 hours a day, all year round. 6. The Store may refuse to execute the order in the event of: a) incorrect or partial completion of the order form (for orders placed electronically), b) if the transfer is not made within the indicated time, c) the parcel is not collected from the courier. d) the choice of delivery option is incorrectly indicated. 7. The order completion date is counted from the date the payment is credited to the Seller's account and is 31 business days, unless the Seller selects a different date for service or product delivery in the mode of accepting the offer. The date of execution of the order is the date of placing the product at the disposal of the Ordering Party or sending the order to the Customer. 8. The store reserves the right to withdraw some products from sale, change the prices of products and services, and to conduct and cancel promotional campaigns. 9. The shipment is delivered to the address indicated by the customer in the order. Proof of purchase in the form of a VAT invoice or a receipt is sent by e-mail or by letter to the address indicated in the order, or attached to the shipment. § 2 PAYMENT: 1. The Buyer makes the payment in the on-line payment system. 2. The store reserves the right to refuse to process the order at any stage of its implementation, in the event of unavailability of the ordered goods, inability to produce them or due to other important economic or logistical reasons. This applies in particular to the case where, due to a mistake or technical defect, there would be an obvious and gross non-compliance of the price or calculation, as well as the data of the presented product with reality. 3. In the case specified in sec. 3, all fees paid by the Customer are refundable. The customer will not make any claims in this respect. § 3 DELIVERY: 1. The shop delivers parcels to the buyer by courier or own transport. 2. It is also possible to collect the goods in person after prior arrangement of the address and date. 3. Upon receipt of the goods, it is necessary to check whether the goods comply with the invoice and order and whether they show any signs of damage. a. in the event of damage or lack of goods, a damage or discrepancy report should be drawn up in the presence of the driver. b.Only on the basis of the received damage or discrepancy report signed by the courier or driver, the goods will be replaced with a full-fledged one. § 4 CANCELLATION OF THE ORDER: 1. After sending a standard order, you can cancel the order by phone or e-mail on the same day by 5:00 p.m. or on the next business day by 12:00. 2. You cannot cancel orders that have already been sent to the Orderer's address. 3. If the goods are purchased and not picked up, the buyer will be charged for the courier both ways. § 5 COMPLAINTS: 1. The complaint is submitted in writing to Paulina Lenartowicz based in Bielsko Biała 43-300 at ul. Cieszyńska 50/9. The basis for initiating the complaint procedure is having a VAT invoice or receipt or other accounting and financial document. 2. In the event of an unjustified complaint or damage to the goods due to the user's fault, all the costs of the complaint procedures are covered by the Customer. submitting a complaint to the carrier in the event of noticing damage to the shipment or its packaging. In the above case, under pain of refusal to accept the complaint, the Buyer is obliged to write down a damage report on the carrier's print and send a copy of this print to the Seller at the e-mail address: art.voglio@gmail.com 5. About the procedure and method of complaint proceedings The Seller shall inform the Buyer in writing within 14 days from the date of receipt of the protocol of damage to the carrier's shipment or the complaint protocol, while the Buyer undertakes to make the defective goods available in the delivery condition for inspection by the Seller at his request. If the goods have been processed, used, the Seller's liability for defects in the goods under the guarantee and warranty expires. 6. If, in the opinion of the Seller or the Manufacturer, technical expertise is required to identify defects, the Seller will take a position regarding the defectiveness of the goods after obtaining the relevant expertise, and in such a case, the expiry of the 14-day period for considering the complaint does not automatically mean its acceptance. 7. If the complaint is considered justified, the Seller may, at its own discretion, either replace the product with a new one, free from defects or remove the defect. If the complaint is handled in the above-mentioned manner, the Buyer cannot demand further compensation. 8. If only some of the goods sold are defective and can be detached from defect-free goods, the Buyer's right to cancel the order or withdraw from the order is limited only to the defective goods. 9. Until the complaint is finally considered, the Buyer is obliged to store the goods under complaint in a proper manner, preventing its possible damage or the occurrence of shortages, in accordance with the requirements set out in the Product Card. 10. If, due to a physical defect of the goods, the Buyer withdraws from the contract regarding the performance of his order or requests the delivery of a defect-free goods instead of the defective goods, he may not return the goods without the prior written consent of the Seller. 11. The amount of claims under the complaint may not exceed the value of the goods subject to the complaint. § 6 FINAL PROVISION: 1. Placing an order is tantamount to accepting these regulations. 2. The entity running the store is not responsible for any interruptions in the use of the online store due to technical reasons (maintenance, inspection, replacement of equipment, etc.) or other reasons beyond its control. 3. These Regulations come into force on the date of its placing in the online store at www.sklepzbetonem.pl and is valid for an indefinite period. 4. The entity running the store reserves the right to amend these regulations. 5. In matters not covered by these regulations, the provisions of the Civil Code and the Act on the protection of consumer rights and the Act on the protection of personal data shall apply.
Withdrawal from a distance contract
………………………………………… Place, date
Paulina Lenartowich Voglio Krakowska 60 43-300 Bielsko-Biała
Customer's first and last name; ………………………………………………………
Address: …………………………………………………………………………………
Declaration of withdrawal from a distance contract I declare that pursuant to art. 27 of the Act of May 30, 2014 on consumer rights (Journal of Laws of June 24, 2014), I withdraw from the sales contract of ... ........... regarding the purchase of .................. …………………….
Please, that the refund of the price for the purchase of the goods be transferred to the bank account kept by …………. …… with the number …………………………………………………………………… …………. ……
At the same time, I would like to inform you that the purchased goods will be returned by me under the conditions specified in the Regulations of the Voglio.pl Store
Signature